tag:blogger.com,1999:blog-29674249.post116495391703988979..comments2023-09-26T04:56:13.105-07:00Comments on Guilty With An Explanation: The Devil Wears Ikeaheartinsanfranciscohttp://www.blogger.com/profile/07535397382991383931noreply@blogger.comBlogger34125tag:blogger.com,1999:blog-29674249.post-1165343828398521882006-12-05T10:37:00.000-08:002006-12-05T10:37:00.000-08:00Velvet,I'm sure it is, now that you mention it.You...Velvet,<BR/><BR/>I'm sure it is, now that you mention it.<BR/><BR/>You could live a successful and happy life without ever going there. Unless your curiosity is of the feline persuasion. (And we all know how that one ended up.)heartinsanfranciscohttps://www.blogger.com/profile/07535397382991383931noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165328664532861092006-12-05T06:24:00.000-08:002006-12-05T06:24:00.000-08:00Is "Ikea" Swedish for "the company is always right...Is "Ikea" Swedish for "the company is always right"? <BR/><BR/>An Ikea opened somewhere around here a few years ago and I haven't been there yet. After hearing stories about it, I'm not exactly rushing out the door.velvethttps://www.blogger.com/profile/14809107667582647222noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165266495909322312006-12-04T13:08:00.000-08:002006-12-04T13:08:00.000-08:00Parlancheq, Where were you when I needed you?Parlancheq, <BR/><BR/>Where were you when I needed you?heartinsanfranciscohttps://www.blogger.com/profile/07535397382991383931noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165220366502750972006-12-04T00:19:00.000-08:002006-12-04T00:19:00.000-08:00Agh! I would not have been so nice. In fact if t...Agh! I would not have been so nice. In fact if they didn't give me a full refund you probably would have heard about the ensuing scuffle on the evening news. ;)Parlancheqhttps://www.blogger.com/profile/01654624164313992281noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165171280185759602006-12-03T10:41:00.000-08:002006-12-03T10:41:00.000-08:00Liz,I don't think earning minimum wage is an excus...Liz,<BR/><BR/>I don't think earning minimum wage is an excuse for being rude to those who are not responsible for it. It may be a Reason, but it is not an Excuse.<BR/><BR/>Bitterness only wastes energy that could be used to improve ones skills, including interacting with others, so that ones present job is not a dead end.<BR/><BR/>You have a great blog! Thanks for visiting mine.<BR/><BR/>Br. Lawrence,<BR/><BR/>Welcome! Your delightful blog disappeared, and I was so sorry as it was one of my favorites. I almost cried when I had to remove the link from my blogroll.<BR/><BR/>Your pithy comment makes me wonder ... how are things going in Rome?heartinsanfranciscohttps://www.blogger.com/profile/07535397382991383931noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165169120935239082006-12-03T10:05:00.000-08:002006-12-03T10:05:00.000-08:00They probably base their sizes on European standar...They probably base their sizes on European standards. Just like their customer service.BroLohttps://www.blogger.com/profile/13577223970671775574noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165161772953668902006-12-03T08:02:00.000-08:002006-12-03T08:02:00.000-08:00Oh, customer service and common sense are dead! I...Oh, customer service and common sense are dead! I'm writing a letter to a business over how someone literally snarled at me when I asked a question and then told me that if I didn't like the answer, I could have his card and complain to management. <BR/><BR/>I try to tell myself that the lack of customer service is because folks are not earning a living wage and so they are angry at the world because they are barely making ends meet. I tell myself that the lack of common sense is due to number crunchers creating inane policies because they are focused on profits. <BR/><BR/>If they got to keep some of your money, they still made a partial profit and you'd better bet they'll sell that puppy on Ebay or in that part of the warehouse where they sell floor models. <BR/><BR/>The worst is definitely Macys where I was given shoe boxes with one shoe and then told to find the other ones "somewhere" in the shoe department.Liz Dwyerhttps://www.blogger.com/profile/17794296990587989214noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165130699925275342006-12-02T23:24:00.000-08:002006-12-02T23:24:00.000-08:00Zorak,Couldn't agree more. Life's too short.Thank...Zorak,<BR/><BR/>Couldn't agree more. Life's too short.<BR/><BR/>Thanks for your visit!heartinsanfranciscohttps://www.blogger.com/profile/07535397382991383931noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165124350575948972006-12-02T21:39:00.000-08:002006-12-02T21:39:00.000-08:00I've been to Ikea once and it was exactly one time...I've been to Ikea once and it was exactly one time too many...SDCC 2010https://www.blogger.com/profile/05305078421968366506noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165110340346859362006-12-02T17:45:00.000-08:002006-12-02T17:45:00.000-08:00Lex,With blue lids. About a million of them. Doe...Lex,<BR/><BR/>With blue lids. About a million of them. Does this make us Tupperware sisters?heartinsanfranciscohttps://www.blogger.com/profile/07535397382991383931noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165101408899321572006-12-02T15:16:00.000-08:002006-12-02T15:16:00.000-08:00I bought the same set last weekend. See what I me...I bought the same set last weekend. See what I mean?Lexhttps://www.blogger.com/profile/10916250495361008108noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165096870347607482006-12-02T14:01:00.000-08:002006-12-02T14:01:00.000-08:00Katrice,If your Ikea people worked here, I'd proba...Katrice,<BR/><BR/>If your Ikea people worked here, I'd probably go back. I happened to get the two women on earth who just had their birthdays stolen and were pms'ing besides. I'm lucky they didn't flay my hide.heartinsanfranciscohttps://www.blogger.com/profile/07535397382991383931noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165093953365021262006-12-02T13:12:00.000-08:002006-12-02T13:12:00.000-08:00Wow! I'm sorry this happened to you, and I agree....Wow! I'm sorry this happened to you, and I agree. Customer service is a lost art. I have had nothing but good experiences with IKEA though. And they <I>will</I> rewrap that mattress pad and sell it in the As-Is section at a dirt-cheap price. I've gotten great bookcases from that section. The guys at our IKEA are so nice, they once threw in a $150 sofa cover for me for $10.<BR/><BR/>Send that exact letter to headquarters. It's dead-on.katricehttps://www.blogger.com/profile/08336539038616743309noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165079473109960112006-12-02T09:11:00.000-08:002006-12-02T09:11:00.000-08:00Goncalo,"Gentlemen:I would like to make a complain...Goncalo,<BR/><BR/>"Gentlemen:<BR/><BR/>I would like to make a complaint. Your employees are not human. Please remedy this grievous situation immediately.<BR/><BR/>Thank you for your trouble.<BR/><BR/>Yours truly,<BR/>An Ex-Customer"<BR/><BR/>How's that?<BR/><BR/>Thank you for your visit. It's always exciting when I find a new blog.<BR/><BR/>Marie,<BR/><BR/>Another New Person. Wow! Thanks for stopping by.<BR/><BR/>Apparently this is their company-wide policy, then. How awful. If they didn't have such low prices, they'd be out of business.<BR/><BR/>Olives,<BR/><BR/>In your dreams (and mine) will I get an apology. But at least I got to besmirch their name in Blogville.<BR/><BR/>I'm glad you had a better experience. Their kid's stuff is cute. <BR/><BR/>Pawlie,<BR/><BR/>The place is so vast, I guess it's almost a tourist attraction. Hard to avoid, anyway, as they're taking over the world. <BR/><BR/>Maybe when you're that big, you don't have to be nice to customers. I prefer to deal with companies that choose to be polite and if possible, reasonable.heartinsanfranciscohttps://www.blogger.com/profile/07535397382991383931noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165070360233763912006-12-02T06:39:00.000-08:002006-12-02T06:39:00.000-08:00Whew. I've been warned. My daughter in Berlin was ...Whew. I've been warned. My daughter in Berlin was thinking of Ikea, now I'd better forward this to her. BTW, I love the Staten Island Ferry too. My last trip was days before that horrid crash.Pawlie Kokonutshttps://www.blogger.com/profile/12974388685662241108noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165062636915851152006-12-02T04:30:00.000-08:002006-12-02T04:30:00.000-08:00I love IKEA! I only had to return one thing once a...I love IKEA! I only had to return one thing once and they were awaesome! I got my sons bedroom stuff from them. He is pretty happy and it didn't break the bank.<BR/><BR/>As for your experience - damn! I think a big fat letter to HDQT is appropriate!!!!! They owe you a sincere appology!Pickled Oliveshttps://www.blogger.com/profile/01327480619332102067noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165057969946234892006-12-02T03:12:00.000-08:002006-12-02T03:12:00.000-08:00You have my deepest sympathy :)I have a friend in ...You have my deepest sympathy :)<BR/>I have a friend in Wales (UK) who's has LOTS of trouble with I*** stuff too. Whatever the problem, their customers are always WRONG. Great company policy :) <BR/>No way I'll set foot in an I*** store... ever!<BR/>I'm sad you had to deal with such humourless people. The good side of this is your post :)<BR/>MarieMarie-Hélène Raletzhttps://www.blogger.com/profile/01721414458595869223noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165055862028450372006-12-02T02:37:00.000-08:002006-12-02T02:37:00.000-08:00UFF! You really have to get that letter of complai...UFF! You really have to get that letter of complaint written down and sent to some headquarters, not there! They'll destroy the letter!!! <BR/><BR/>Whoa! I've been in places where they were rude but THAT! Did you check if they were HUMAN?!<BR/><BR/>GREAT BLOG by the way! ;) Found yours through Alchemy Anyone. If you want to exchange links stop by my blog and I'll link you. :)Gonçalo Veigahttps://www.blogger.com/profile/12449433520233251752noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165038007922296622006-12-01T21:40:00.000-08:002006-12-01T21:40:00.000-08:00Seventh Sister,I LOVE it! What was the tacky comm...Seventh Sister,<BR/><BR/>I LOVE it! What was the tacky commercial for? <BR/><BR/>Thanks for stopping by.<BR/><BR/>Lex,<BR/><BR/>As long as I was there, I bought a set of plastic food storage containers for $4.99 which turned out to have about a gazillion of them in different sizes. A lifetime supply of tupperware w/o the hostess party. <BR/><BR/>It almost took away my pain from the customer svce insult.<BR/><BR/>Chani,<BR/><BR/>Very low quality androids. They have much better ones in the department stores. <BR/><BR/>I'm sure you're right, that people who identify with their jobs so thoroughly have no real life. It's sad. But they were still quite nasty.heartinsanfranciscohttps://www.blogger.com/profile/07535397382991383931noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165034541233610112006-12-01T20:42:00.000-08:002006-12-01T20:42:00.000-08:00Are they hiring androids these days? Seriously, I'...Are they hiring androids these days? Seriously, I've never shopped there but your description sounds ...um... interesting. Amazing how much customer service people can take things personally. A little identity problem? (mwawk! :) <BR/><BR/><BR/>Peace, <BR/><BR/>~Chanithailandchanihttps://www.blogger.com/profile/10171731740204067889noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165031413957162242006-12-01T19:50:00.000-08:002006-12-01T19:50:00.000-08:00:-(I love IKEA. I'm willing to put up with a lot ...:-(<BR/><BR/>I love IKEA. I'm willing to put up with a lot for a bargain, I guess.<BR/><BR/>*sigh*Lexhttps://www.blogger.com/profile/10916250495361008108noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165031260429216862006-12-01T19:47:00.000-08:002006-12-01T19:47:00.000-08:00Yesterday I turned the radio on just intime to hea...Yesterday I turned the radio on just intime to hear the end of a song that said "Jesus is coming, Let's welcome him with a sale."Anonymoushttps://www.blogger.com/profile/03354299078292553141noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165009513777705162006-12-01T13:45:00.000-08:002006-12-01T13:45:00.000-08:00Cece,The "restocking fee" is just plain scurvy rob...Cece,<BR/><BR/>The "restocking fee" is just plain scurvy robbery. In this case, they couldn't sell the item again, but it was their fault it was defective, not mine, so penalizing me doesn't make sense. They do it because they can.<BR/><BR/>And the ultimate indignity was having to go through all this with a store I hate anyway.heartinsanfranciscohttps://www.blogger.com/profile/07535397382991383931noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165001360768506272006-12-01T11:29:00.000-08:002006-12-01T11:29:00.000-08:00I LOVE the way you told that story! *clapping* I ...I LOVE the way you told that story! *clapping* I hate sucky ass customer service & their F*n restocking fees! Grrr*~*Cece*~*https://www.blogger.com/profile/00373628439213049604noreply@blogger.comtag:blogger.com,1999:blog-29674249.post-1165000246567244152006-12-01T11:10:00.000-08:002006-12-01T11:10:00.000-08:00Christina,I missed that post. I'll check it out.T...Christina,<BR/><BR/>I missed that post. I'll check it out.<BR/><BR/>The devil IS in charge there. They have it arranged so you can't get out. Like a rat in a maze.<BR/><BR/>Or Deliverance in neon.heartinsanfranciscohttps://www.blogger.com/profile/07535397382991383931noreply@blogger.com